Return & Refund Policy

At PBN Haul, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help with our 60-Day Money Back Guarantee — no stress, no fuss.

Return Policy Overview

  • 60-Day Return Window: Return any eligible item within 60 days of delivery for a full refund.

  • Customer-Paid Returns: Return shipping is the customer’s responsibility unless the item is defective or incorrect.

  • Quick Refunds: Refunds are processed within 5 business days after your return is received and approved.

How to Return a Product

  1. Contact Us: Email support@pbnhaul.com with your order number and a brief description of the issue.

  2. Response Time: Our team will respond within 24–48 hours with return instructions.

  3. Ship Your Return: Follow the return instructions. You’ll receive the proper return address once your request is approved.

Refund Policy

  • Eligibility: Refunds are available for items that are damaged, defective, or incorrect. This includes manufacturing defects or shipping errors.

  • Process: Send us photos (if applicable) to speed up resolution. Refunds are issued to your original payment method within 5 business days of receiving and inspecting the returned item.

  • Return Address: Provided by our support team once your return is authorized.

Exchange Policy

  • Eligibility: Exchanges are allowed within the 60-day return period for items in resalable condition with original packaging intact.

  • Process: Contact us first. Once your return is received, we’ll guide you to place a new order for the replacement item. Exchanges are usually processed within 2–3 business days.

Exclusions

We cannot accept returns or refunds for:

  • Custom kits (e.g., kits based on personal photos)

  • Gift cards

  • Sale items

  • Pre-stretched and board kits

  • Preference-Based Returns (e.g., minor cosmetic flaws or slight color variation)

Important Notes

  • Returns must be initiated within 60 days of the delivery date as verified by the shipping carrier.

  • If a package is returned due to an incorrect address or failed delivery, a restocking/reshipping fee may apply.

  • Minor transit damage (e.g., small canvas dents) does not qualify as a defect. If damage is severe, we’ll send a free replacement canvas.

Warranty

We offer a 60-day warranty covering defects in materials and craftsmanship.

  • Proof of Purchase: You’ll need to provide your original order confirmation email.

  • Proper Use Only: Warranty only applies to products used as intended.

Warranty Exclusions

Our warranty does not cover:

  • Accidental damage or misuse

  • Improper cleaning or storage

  • Damage from commercial or resale use

Need Help?

📧 Email: support@pbnhaul.com
🕒 Support Hours: Monday to Friday | 10:00 AM – 6:00 PM EST