Refund Policy

We want you to love your PBN Haul kit. If there’s any issue with your order, we offer a simple email-first refund process — no returns required.

  • Hassle-free refunds
  • 60-day support window
  • Refunds in 5 business days
  • Email-first help

How refunds work

1

Report the issue

Email support@pbnhaul.com with your order number and a brief description (photos help us move faster).

2

Quick review

Our team reviews your message and confirms eligibility (typically within 1–2 business days).

3

Refund issued

Once approved, we issue a refund to your original payment method within 5 business days.

Request a refund via email

What’s covered

  • Items that arrive damaged, incomplete, or incorrect.
  • Orders with missing components or quality issues.
  • Requests made within 60 days of delivery.

Timing & details

  • Refunds are processed within 5 business days after approval.
  • Your bank or card issuer may take additional time to post the credit.
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Service hours (EST)

Mon–Fri9:00 AM – 6:00 PM
Sat–Sun10:00 AM – 4:00 PM