FAQ
Find answers to our most frequently asked questions.
📦 Orders & Shipping
Do you offer free shipping?
Yes! We offer free standard shipping worldwide — including to the USA, Australia, UK, Canada, Ireland, France, Spain, and Germany.
Where do you ship from?
Our kits are shipped from our international fulfillment centers, depending on your location and product availability, to ensure faster delivery times.
How long will my order take to arrive?
Most orders arrive in 7–15 business days, but delivery time may vary slightly based on destination and local customs.
Can I track my order?
Yes! As soon as your order ships, you’ll receive a tracking link by email so you can follow its journey.
🎨 About Our Kits
What’s included in a PBN Haul kit?
Every PBN Haul kit includes:
*board canvas (not flimsy rolled linen) — ready to paint straight out of the box
*number-coded acrylic paints — no mixing required
*for detailed work
*painting guide for stress-free creativity
No frames. No guesswork. Just everything you need to start painting immediately.
Do I need any painting experience?
Not at all! Our kits are designed for all skill levels — whether you're a total beginner or a seasoned artist.
Can I order a custom kit from my photo?
Yes! Just upload your image through our Custom Kit page and we’ll turn it into your very own paint-by-number masterpiece.
🔁 Returns & Refunds
What if I change my mind or don’t like the kit?
No problem — we offer a 60-day money-back guarantee. If you’re not happy, email us at support@pbnhaul.com and we’ll help you return it.
Who pays for return shipping?
If the product is incorrect, defective, or damaged, we cover return shipping. For preference-based returns, customers are responsible for return postage.
Can I exchange my kit for another one?
Yes! As long as it’s unused and within 60 days, we’re happy to help with an exchange. Contact us to start the process.